As small business owners, we work hard to best support our customers by quickly and efficiently answering questions and responding to issues. Now that most folks are online, our customers are contacting us in a variety of ways: through email, on the phones, in forums and even on Twitter.
Our latest integration partner, Zendesk, allows us to provide a huge step in better keeping track of your customer base and their communications with your company. Zendesk is a complete support site for your customers that allows you to collect and organize customer requests in one place. See a tour of Zendesk’s features in action.
With the BatchBook and Zendesk integration, you can view Zendesk tickets right from your BatchBook Dashboard. Once you’ve created a Zendesk account, head over to the Sync tab in your BatchBook account, select “Zendesk”, and add your Zendesk login information when prompted. Voila! The accounts will be integrated. This means that in BatchBook you’ll see: (more…)
Tags: batchbook, contact management, Customer Service, small business CRM, zendesk
Last week, Stephanie and I presented the first BatchBook webinar specifically about integration with our partners from The Small Business Web. The webinar, The Small Business Webinar: Using BatchBook’s integration partners to achieve contact management bliss, was a hit and we received many requests for an archived version. We’re pleased to announce it has been added to our Screencasts page (and is also embedded below).
Screencast: The Small Business Webinar: Using BatchBook’s integration partners to achieve contact management bliss
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Tags: freshbooks, gmail, google contacts, integration, mailchimp, shoeboxed, zendesk
Tomorrow (Thursday September 10 at 2:00 ET), we’ll take a break from our regularly scheduled webinar to bring you a special one. This webinar, called The Small Business Webinar: Using BatchBook’s Integration Partners to Achieve Contact Management Bliss, will focus on how you can enhance your BatchBook experience through our integration partners.
The webinar description:
Join Stephanie Sweeney and Adam Darowski of BatchBlue Software as they demonstrate how to use BatchBook’s integration partners to achieve contact management bliss! You’ll see how easy it is to send emails to your customers, keep track of outstanding client invoices, import business card and other contact data, even monitor support questions all from the comfort of your BatchBook account.
With our integration partners, we’ve made it easier to manage your contacts, your way.
(more…)
Tags: freshbooks, gmail, google contacts, mailchimp, shoeboxed, zendesk
