Way back in early 2008 (has it really been that long?), Michelle and I collaborated on what was then the second of our BatchBlue Blue Papers. Blue Papers, if you’re not familiar, are like white papers. Only… you know… blue. The paper was called Social Media for Small Business. It served as a primer for small business owners wondering how (or even if) they should get their businesses involved in social media.
Since 18 months is an eternity in the social media world, we decided it was time for an update. Some of the highlights:
We expanded the Twitter section. This was necessary since in the last version we talked about how we were still skeptical of Twitter’s business applications. How the times have changed! The updates include discussion of tweet chats (like SBBUZZ!) and hashtags.
In the social networking space, Facebook was brought to the forefront and MySpace was downplayed. When this was originally written, Facebook applications were all the rage. Remember those?
We added StumbleUpon, a site that was totally left out of the first version.
Last night, BatchBlue Onboarding Specialist Stephanie Sweeney and I made the drive up to Boston to attend the Rock Stars of Social CRM event, hosted by Radian6 and Chris Brogan. They had a lot of fun with the Rock Star theme, complete with colored stage lights, concert tees and even a full-blown Rock Band set-up for audience members to rock out with after the panel.
The panelists included were Frank Eliason (Comcast), Paul Greenberg (Author of CRM at the Speed of Light), Michael Thomas (National President, CRM Association), and our favorite CRM go-to guy, Brent Leary (Co-author of Barack 2.0 and Co-founder of CRM Essentials).
Because we consider BatchBook to be a social CRM (slide via Brent Leary), I was curious to hear what the folks at the cutting edge had to say. I was especially impressed with Frank Eliason’s inclusion on the panel, since he represents a company that is actually out there doing all this stuff. While I always appreciate the bird’s eye view from consultants and experts, I have to agree with Doug Haslam of Shift Communications‘ assertion that he’s getting a bit impatient with social media.
After the panel, Doug and I had a brief conversation where I wondered if, when email entered the picture ten years or so ago, there were endless conferences and seminars and articles written about how email (a communication tool in the same way that social media is a communication tool) was going to fundamentally change the business world.
One of my favorite BatchBook features is the Social Media SuperTag. This week, we enhanced it by adding support for LinkedIn profiles. All you have to is enter address to a public LinkedIn profile. When you save it, we’ll replace the link with a widget that looks a lot like this:
Out of the box, the Social Media SuperTag allows you to enter a contacts usernames on Twitter, Flickr, or Delicious and we’ll show the last three tweets, photos, or bookmarks. You can also enter a Blog feed and see excerpts of the last three posts. This will actually work for any RSS feed. In the screencast below, I add a Slideshare presentations, Last.fm recent tracks, and BatchBook forum feeds to a contact record.
We think this is a great way to see what’s on the mind of your most valuable contacts right before you pick up the phone or start that email. Watch below to see the Social Media SuperTag in action!
Screencast: Social media integration with the Social Media SuperTag
Last month, I celebrated my two year anniversary with BatchBlue. I can’t believe it’s been two years already. I can’t believe it’s only been two years.
I also had a birthday right around that time, so the oh-so-thoughtful Sean figured that made it a perfect time to upgrade my laptop. So, I went from the older white MacBook to the shiny new aluminum one. While I love the new computer, it is with some hesitance I let the white one go. The thing has been essentially an extension of my body for the last couple of years. And let’s just say, it’s been well loved:
This was the first laptop I ever stickered up. Each sticker has a story and now is as good a time as any to share them.
Belle: Before we had our lovely Providence office, we were a completely virtual company. Living rooms became conference rooms. One day, I got up from sitting on the floor at Pam’s house. I had a Belle sticker stuck to my butt. Pam has three kids, so this isn’t very surprising. The laptop was already well-stickered at this point, so on it went.
BatchBook: Well, that’s us silly!
Twitter: When Saul Colt sent me an autographed FreshBooks sticker (see #8), he also tossed in an extra Twitter sticker. While there may not be many things I like more than Twitter, Saul Colt is one of them.
WordPress: I’m a big WordPress fan, and Matt Mullenweg gave this sticker to me at SXSW 2007 after I said something nice to him. I saved the sticker until I finally had something worthy to stick it to.
HubSpot: As the developer of a marketing website, I love HubSpot. So many things that were previously trial and error have become well oiled machines (SEO keyword selection, inbound link monitoring, etc.). HubSpot even interviewed Michelle and I for a case study (and released a portion of the interview for their inbound marketing blog). The fact that I just linked to them with their favorite SEO keyword shows you what I learned from HubSpot!)
SimpleBits: Similar to the WordPress sticker, I had this one for a while (since 2006) before applying it to something. SimpleBits is the design shop run by Dan Cederholm in Salem, MA. I got the sticker (and my trademark SimpleBits shirt that I always seem to be photographed in) at a Carson Systems workshop with Dan. Dan’sbooks and his blog heavily inspired the approach I take to design. And he’s a swell guy to boot.
Creative Commons: Michelle gave this one to me, and Creative Commons is a wonderful thing. Personally, I often pretend it’s a CC Chapman sticker.
FreshBooks: As mentioned in #3, this was given to me Saul Colt (that’s his autograph!). At the time, he was the Head of Magic for FreshBooks. Now he holds the same title for Zoocasa.com.
iStockPhoto: Like HubSpot, iStockPhoto just makes my life so much easier. Specifically, I’ve written before about how Kemie (an iStockPhoto contributor) is essentially an honorary member of the BatchBook design team. I got this sticker from the nice iStock team at SXSW in 2008.
bata: When Stephanie went to Japan, she had a little sticker set to help her learn the language. One of her favorite words in Japanese was bata (butter). It kind of became an inside joke and the sticker found it’s way on my laptop.
Firefox: Along with the WordPress sticker, I got this one at SXSW in 2007 and saved it. While I use Safari for browsing, Firefox simply can’t be beat as a development browser.
Kidoinfo:Kidoinfo is a Rhode Island-based site for parents run by our friend Anisa. Anisa has built an amazing resource for local parents. It’s so handy to quickly find something to do on a rainy day!
Barcamp Austin III: Michelle and I made it for the very end of Barcamp during SXSW in 2008. Barcamp is an “unconference” (meaning it is essentially a “user-generated” conference put on by the attendees themsevles). We missed out on the sessions, but we did get to hang out for the incredible live karaoke band Karaoke Apocalypse. That was the night my respect for Chris Brogan and Laura Fitton shot throught he roof.
DEMOfall07: The very last one is the very first sticker to grace the MacBook. When we launched our public beta at DEMOfall07 in San Diego, this laptop was the demo unit. It’s just a simple inkjet label with the company name, station number, and date & time we presented (which actually changed, so it’s not totally accurate). But it might be my favorite of all the stickers.
Our very own Michelle Riggen Ransom (@mriggen on Twitter) was part of a panel on Twitter this week. The panel was hosted by The Perry Group and called “The Twitter phenomenon explodes in Rhode Island: What it means for you, your business and your brand”. The local news was present, and Michelle (among others) was interviewed in this segment:
