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We’re on a bit of a roll with launching revamped versions of integrations in Batchbook. First it was MailChimp and now it’s on to something very near and dear to our hearts: social media.
This is a major revamp to how we integrate social media in Batchbook. We’ve both revamped Twitter and Linkedin and added full Facebook support. Let’s take a look at some screenshots of the new integrations. We also have a great screencast at the bottom so you can see it all in action.
First let’s take a look at Twitter:
Build social media activity into your workflow
For each service, we’ve added a more complete profile to your social media supertag. You’ll now see “cards” for each connected account. On Twitter you can now follow, retweet, favorite and/or reply right from Batchbook. You can also save the individual tweets as Communications or To-Dos. Turning Tweets into actionable items is a fantastically useful way to bring social into your everyday Batchbook workflow. (more…)
Tags: batchbook, facebook, integration, linkedin, social crm, Social Media, twitter
We have been loving the Flowtown integration and have been looking for more ways to leverage the information we get back from Flowtown in BatchBook.
We’ve received some ideas from Twitter as well as a very thoughtful blog post from our customer Hugh Macken. They all agreed on one thing: Add Klout!
Klout, for those who don’t know, is a great tool to measure a persons influence on the social web. Influence is measured on many different fronts including followers, friends, total retweets, etc. You receive a Klout score from 1-100 with 100 meaning you basically rule the social web.
Flowtown gives us this score but until today we were not displaying it. Now, if you are using the Flowtown integration, we populate the score into your social media supertag:
(more…)
Tags: batchbook, flowtown, marketing, social crm, Social Media
If you use Google to handle your email, you may have heard of the awesome social plugin from the folks at Rapportive. This plugin allows you to view the social connections of anyone who emails you right in the context of the email. Check it out:
This information comes up on the right of my screen whenever Rahul sends me an email. You can also hover over any email address and have the relevant info show up. Really powerful stuff and as lovers of all things contact data-related, we at BatchBlue have been big fans since they launched.
So of course we were excited when the folks behind Rapportive got in touch and asked if we wanted to participate in their new developer platform called Raplets. We immediately said yes and got to work.
What Raplets let you do is add onto the information supplied by Rapportive. In our case we can provide contact information, to-do (tasks) and comments. After setting up the BatchBook Raplet, you will see the following in addition to the Rapportive information: (more…)
Tags: batchbook, contact management, email, Raplets, Rapportive, social crm
You’ll probably notice next time you log into BatchBook that we’ve added a fresh coat of paint and moved some furniture around a bit. Actually, it’s much more than that — what you are seeing is a culmination of four months of work to bring you of what we feel is a significant upgrade both visually and functionally.
First, we wanted to thank Alex Taylor of Big Ring Design, who is responsible for the new design. The BatchBlue team had a great time working with and getting to know him better over the past few weeks and we’re very pleased with the outcome of his efforts. Thanks, Alex!
Over the upcoming weeks, we’ll publish a few more posts that go into more detail about some of the specific changes, but I wanted to touch on the main areas of the site that were changed/improved.
New Quick Add options
- Quick Add an Event and a Deal
(more…)
Tags: batchbook, social crm
I woke up this morning to an early Christmas gift from Jonathan Blum at TheStreet.com. He posted a great review of BatchBook this morning entitled “To Sell Better, Sell Smarter.” While Jonathan had some very nice things to say about the simplicity of BatchBook as a CRM tool, he also had some very insightful criticism as well.
Jonathan writes that “BatchBook is no CRM final solution. As with all CRM tools, BatchBook is no miracle.” I could not agree with him more. I wrote an article for Network Solution’s Grow Smart Business blog a few months ago titled “For Start-up Businesses, CRM Software is Not the Answer”, where I argued that CRM software is a tool that can help small businesses collect and share information across the team as they learn together what their winning sales strategy will be. I argued that “there are no magic growing beans for new businesses. The fun part is figuring it out as you go.”
CRM software that tries to sell a small business the right sales funnel or the winning pipeline is selling magic beans. Even within the same industry, same market and same product offering, two competitors are going to have very different sales strategies. If not, neither is likely to succeed. What your CRM software should do is make it easier for you, your team, your network and your customers to work together to find the right way to make your business successful.
As Jonathan notes in the article, “Cleaner, faster, leaner selling will be job No. 1 in 2010. Or you can expect not to make it to 2011. And BatchBook is as simple a way to fight that fight, as I have found.” With BatchBook, we’ve provided a tool to help small businesses be more successful in managing their contact network. In 2010, we look forward to both expanding our tool set and helping our customers better manage their workflow processes.
Tags: crm, small business, small business CRM, social crm
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