You Sure About That? Accounting for User Error
- Posted June 27th, 2007
- Filed under: User Experience
I’m a big fan of Peapod.com, Stop & Shop’s online grocery store. Their website is a little unwieldy and the selection is not always great, but the nice thing about it is that once you’ve shopped there, it creates a list of items you’ve purchased in the past. Your weekly shopping can be done by simply selecting the items you need to replace from your past lists. Very convenient for a busy family.
However, my last order contained an unexpected surprise. Actually, two:
It wasn’t hard to figure out what had happened. To order from a past list, you need to enter a number in the quantity box next to the item. For the Boca sausage and the granola bars, I had entered “11″ instead of “1″, blasted right by the order total, and placed my order.
