SXSW Panel: Customer Service is the New R&D (Please Vote for Us!)
- Posted August 11th, 2008
- Filed under: Customer Service, Events/Presentation
Last year, Michelle and I attended the South By Southwest Interactive Festival in Austin, TX. It was an inspiring experience on many levels, and as soon as we left we knew we wanted to submit a panel for 2008.
And we have! We’ve mentioned many times before that providing top notch customer service is one of the founding principles of our company. We wanted to organize a panel that shows how we (and other companies) are using customer service to help shape the development path of our products (in our case, BatchBook).
Here’s the description:
Customer Service is the New R&D
With forums, Get Satisfaction, good old email support and more, let your early adopters help build your product and create the solution they’ve been searching for. See how boot strapping start-ups (and some past the start-up days) build an online R&D lab to turn 1000+ voices into real features.
The panel will feature some brilliant folks from companies we really admire. Sunir Shah of Freshbooks, Mario Sundar of LinkedIn, and Lane Becker of Get Satisfaction have already expressed interest.
The final SXSW panel lineup is influenced by this online poll, so we’d appreciate your vote!
