Real Business – Real People
- Posted May 18th, 2011
- Filed under: Customer Service
One of my more recently assumed responsibilities around here is to lead some of our Batchbook Webinars and to work with customers during their Onboarding sessions. I really enjoy both of these activities as they let me share my knowledge of Batchbook and show people how they can use it in real situations, and for real business.
There are a lot of theoreticals when you build a product or provide a service but ultimately it comes down to the people you work with. This emphasis on people is really one of the best things about working here at BatchBlue. We want you to know who you are working with when you contact us – we each have profiles on our About Page so you can get to know us. (here is mine) Every email you send is read and responded to by someone here who wants to help, who likes to help, and who understands that our response is read by another real person on the other side.
I think this is important because it gives us a framework to really understand who you are, who you really are. During Onboarding sessions I expect that kids will interrupt, you may be running a few minutes late because a nap didn’t start on time, a call ran late, life interrupted. In a call today my own cat walked across my table and stepped on the volume control for my headset, yesterday my doorbell rang. This happens, this is the way that we work and how business is done. To pretend otherwise is to ignore the reality of who you are, and who your customers are.
Batchbook has always been about people and relationships and the belief that a good CRM manages that process and all the rest is built on top of that. We hope that Batchbook is a good fit for you and that you can use it to remember the things you need to remember about the people you work with.
