Our Users Are So Smart: The Fab Forum Five
- Posted October 21st, 2008
- Filed under: Customer Service, Our Users are So Smart
As User Experience Designer here at BatchBlue, one of my (favorite) roles is moderating the BatchBlue Forums.
For a little bit of background, my job before this one was with an R&D company that worked on a lot of Department of Defense contracts. There was some cool technology being developed, but one thing I craved was interaction with end users. At that stage of the game there just wasn’t enough (if any). One of the main things that attracted me to BatchBlue was the opportunity to work closely with users of BatchBook.
So, imagine the feeling in my little heart when I read this comment on the forum the other day:
This support forum is beginning to turn into a little bit of a community, which is always a good thing.
Recently, the forum has taken on a life of its own. Not only do we get the usual feature requests and bug reports, but forumgoers have taken to posting detailed examples of their workflow, trying to give us an idea of EXACTLY how they are using BatchBook. We’re not taking this for granted. These folks have been a huge help for us—and me in particular.
For this reason, I wanted to give a shoutout to the five folks that have been SuperActive on the forums lately. Stewart, my new Twitter buddy, has already posted 67 times. Kenny, who I believe started the 3-page workflow meme, is up to 68 posts. BatchBook veteran Scott—who has had an account since May of 2007!!!—has 89 posts. ARMGPaul is another longtime user and has contributed a staggering 93 times!
And then there’s HansD. What more can you ask than someone contributing 164 posts on your forum, all in an attempt to help you build a better product? In my last job, it required a three-day trip, flight to Louisiana, and security clearances to get an hour of somebody’s time. And here are these people helping me do my job every single day.
I’m not sure what else to say besides thank you to these folks so…
Thank you!
Thanks, Adam
-k
Thanks Adam. I can’t speak for the others but one of the reasons I post so frequently is that I know my questions will get answered, and my requests will be considered. As a user, I can’t ask for more than that.
SB