Our Users Are So Smart – Redux
- Posted February 26th, 2010
- Filed under: How We Do It, Our Users are So Smart
One of my favorite new tasks here at BatchBlue is to take over the writing of the Our Users Are So Smart series of blog posts. My predecessor in this role started this series back in June of 2008 to highlight some of the great ideas and use cases that we receive from our users.
At BatchBlue we recognize (and love) that each person who chooses our software uses it in a unique way, often in scenarios we didn’t anticipate. It’s a testament to their innovation that they take the flexibility and features that are a part of BatchBook to carefully craft a workflow and environment that fits their needs.
They have also contributed some great feature requests, many of which we have implemented in to BatchBook. Here are some of my favorites
In August of 2008, Adam wrote about the addition of our Auto-BCC to BatchBox option. It seems our Forum User Dean was enjoying the convenience of our BatchBox email forwarding but suggested that it would also be great if email links from within BatchBook would automatically add the BatchBox forwarding address to your BCC field. Consider it done!
One of the handiest features of using BatchBook in a team environment is the ability to add comments to contacts and communications. What a great way to keep conversations happening. You can thank user Paul, also from our forums, for suggesting this one.
Often times, the best suggestions aren’t for huge features or changes but rather for the little things that just make your work easier. Such is the case with user Alex who really wanted to be able to easily convert an individual to a company. Just one email from him was enough to get this on our radar and implemented soon after.
A lot of our favorite suggestions have come from our User Forums so I want to take a second to remind you that we’ve just recently upgraded our systems to make them even easier to use. Feel free to jump in with your questions, comments and other feedback. We’ve got a whole section just for Feature Requests just waiting for your great ideas on how we can make BatchBook work even better for you.
And while our old forums have been retired, they are still a great resource because of all of the user feedback we’ve received there.
We hope you’ll join us in our new discussion area, or send us an email to support@batchblue.com with your ideas – we’re waiting to see how smart you are.
Scott, I’m thrilled to see you’re taking on this role. In the course of a couple years, you’ve gone from one of the users who inspired the series to the one who gets to oversee it. A remarkable transition and one that says a lot about BatchBlue, their customers, how much their customers love them, and how much their customers love them back (some to the point of joining the team!).
I think you’re a perfect fit for BatchBlue and my only regret is our time with BatchBlue didn’t overlap. It’s a great group and your incredible ability to humanize technology is a perfect fit for the BatchBlue philosophy.
Thanks Adam – In many ways I can thank you for my wanting to work here at BatchBlue – it is a shame we didn’t have the chance to work together.
I certainly can’t fill your blogging shoes here, but hopefully I don’t trip too much wearing them.
sb