BatchBook Blog
Archive for the “User Experience” Category
The title pretty much says it all… we have a Live Chat feature now!
We have implemented a new page that houses all of our support: Forums, Screencasts, FAQs, On-Boarding Sign Up, and my personal favorite is the Live Chat!
To access it, just head on over to the Batchbook Community Page and look for the Contact Support button in the lower right hand side of the page. Once you click it, you’ll see a window that looks like this ->
Just fill in your email address and then type your question! If one of the Customer Experience Team members is available you will see the “Chat with us” button. Pressing it will start a live chat, and we’ll do our best to help out with any questions or issues you may be experiencing.
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We’re working on something pretty big here these days. It is a major rebuild of our flagship product Batchbook.
Batchbook is a bit of a paradox. It is simple, easy to get around, easy to update. And yet it is also powerfully complex. SuperTags, to-do templates and integrations allow for enormous flexibility in workflow customizations. The contradiction is by design, as we have learned that CRM success comes both from frequency of use (make it easy) and the deep dive (to work with a unique business process). With the help of tens of thousands of customers and our diligent support team we have been able to hone in on the useful aspects of the simple, while also expanding the power of the complex. And little by little, we have updated and iterated on Batchbook to maintain this careful balance.
The team has been working very hard over the past few months to take all of the knowledge we have gained over these past 5 years to rebuild, from the ground up, Batchbook. Much of the work is back-end streamlining and optimizing to make the infrastructure more powerful and scalable. We’ve also taken the opportunity to improve the interface and workflow to make it much faster and easier to use. And we’ve got some exciting new features built in, as well.
While we still have a ways to go, I wanted to start pulling the curtains back a little to let you all know about things to come. Over the next few months, as we continue to polish things up and test them out I will be sharing bits and pieces of the new and improved Batchbook here on our blog.
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Tags: batchbook, Product Updates
Editors Note: Around here we love to talk about how smart our users are! What can I say, we’re admittedly a little biased. We love the concept behind CitiKitty and are smitten by the fact that Rebecca’s both an inventor and entrepreneur at the same time! We’d also like to congratulate CitiKitty on their upcoming episode on SharkTank this Friday! Go get ‘em!
BB: Hello! Tell Us A Little Bit About What Your Company Does And What Services You Provide: My company manufactures and distributes a toilet training kit for cats called CitiKitty to pet, retail and online stores around the world. CitiKitty teaches cats to use the toilet so cat owners never have to scoop kitty litter again. A simple solution to the dirty litter box!
BB: How Did You Get Started?
I toilet trained my own cat Samantha in 2004 when she was 11 years old. In 3 weeks she was using the toilet! Thrilled, I immediately started on creating CitiKitty so other cat owners could to the same.
BB: How Long Have You Been In Business And How Many Employees Do You Currently Have?
CitiKitty launched in 2005. I have a network of freelancers I use for various projects and after tremendous sales growth in 2010 I now have 2 employees.
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We’ve been big fans of Logan since his onboarding appt last year and we first learned about his company, yourlittlefilm. At BatchBlue, we’re the proud parents of 17 BatchBlue babies (BatchBabies!), so we love the family concept behind his business. Confession: we’ve spent way too much time watching the adorable introductory videos on his site 
Yesterday Logan was featured in the NY Times Small Business Section as a prime example of how to make a small business as productive as big business by using the right tools (including BatchBook). Congratulations Logan and thanks for providing such an awesome service for busy parents.
BB: Hello! Tell us a little bit about what your company does and what services you provide:
YourLittleFilm.com offers easy, affordable video production services for your Business and your Family. For Businesses, we create dynamic, viral content that helps market you and your business to customers . For Families, we help take all of those unwatched hours of raw home videos and turn them into little films that can be instantly shared with family and friends via email, Facebook, YouTube and beyond.
BB: How did you get started?
I got started after the birth of my first little girl, Chloe, two years ago. I was one of those parents drowning in hours of unwatched video. With nowhere to turn to help me edit them down affordably, I dusted off my UCLA Film degree and got cutting. I made these little films and shared them with our circle of family and friends. Soon friends (and then friends of those friends) started asking me for help to do the same. That’s when the lightbulb went off and I realized (a) I loved doing this more than my 9-5 job and (b) there was a wide open market out there that needed help. Then last year I saw the same need in the B2B/Business community and started helping entrepreneurs and small business owners produce viral video content to help market their products and services.
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We’re all about supporting our wonderful Batchbook users and helping them get the most out of their Batchbook accounts. We also realize that for a lot of folks, starting a new year is a logical time to make resolutions and changes. At its core, Batchbook is a tool for organization and we want to do our part to help you use your Batchbook accounts to the fullest.
We think our screencasts and webinars do a great job of giving you an overview of the features and functionality of Batchbook. We send welcome emails and provide introductions and tips right in the application to get you started and get you on your way to productivity.
We’ve also shared a lot of tips and tricks here that might be useful to bring together in one place as we all prepare for the new year. Want to get more organized with Batchbook? Follow these steps and you’ll enter in a whole new realm of organization and productivity.
Tips & Tricks for an organized New Year
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Tags: comments, communications, rss, supertags, tags
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