Buying into BatchBook
- Posted November 4th, 2008
- Filed under: How We Do It, User Experience
CRM , Social CRM, Contact Manager, Address book on steroids, the ‘wow you guys really like blue’ app.
These are all terms we’ve heard to describe BatchBook and we agree with all of them. Another thing I would add to that list is “Your own dev team starting at $10 a month”. When you chose to purchase a BatchBook account, you’re buying much more than a place for your contacts. You’re buying a baseball stat-obsessed user interface designer, a Customer Service specialist who loves cats, and a karate chopping product manager among other things. You’re investing in a team of people who are work-obsessed and probably sleep too little.
The beauty of a SaaS (software as a service) offering is that your purchase does not stop bringing you benefits after your initial purchase. You’re buying into Batchblue and as such, our entire company is here to support you. Take a look at our forums as well as our series ‘Our Users Are So Smart’ to see our philosophy in action.
There’s been some press lately extolling the virtues of free web applications and services. While we agree you can get by on these to an extent, free can also cost you in terms of lack of support and not having a say in the direction of the product.
At BatchBlue, we’ve put a stake in the ground. We’re publicly saying that we will work hard, keep our prices low, provide stellar customer support and deliver an application that is constantly being refined and advanced at no extra cost to you. We feel strongly that there is real value in that and hope that you agree.
Thank you Sean
The beauty and strength of *your* SaaS offering is that we become part of a Blue-community that works together to upgrade the offering.
A lot of other SaaS offerings forget this part or do a bad job , making it a more take-it-or-leave it approach.
Free offerings on the other hand have more issues realising the suggestions and keeping a consistent package.
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