BatchBook Blog
We’ve got some new schwag around the Batchhaus, these nifty little notebooks:
While we love printing our logo on stuff and giving it away, these notebooks are special, in a couple of ways. First, they are kind of symbolic for us. We are launching a new version of Batchbook pretty soon, and with it are looking forward to turning a new page in our company history. Our books are already being filled with the future plans of our company, and we hope that they will help you ring in the new year with your most exciting plans too!
These notebooks are also special for us because we were able to have them printed by a pretty great group of people at the Riverzedge Art Project.
Riverzedge is a design firm that does screen printing, graphic design, art, photography, and more. In that, they are pretty normal, but their story gets more interesting. Riverzedge is also a social enterprise staffed by students.
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The title pretty much says it all… we have a Live Chat feature now!
We have implemented a new page that houses all of our support: Forums, Screencasts, FAQs, On-Boarding Sign Up, and my personal favorite is the Live Chat!
To access it, just head on over to the Batchbook Community Page and look for the Contact Support button in the lower right hand side of the page. Once you click it, you’ll see a window that looks like this ->
Just fill in your email address and then type your question! If one of the Customer Experience Team members is available you will see the “Chat with us” button. Pressing it will start a live chat, and we’ll do our best to help out with any questions or issues you may be experiencing.
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As our regular readers know, we are in the process of rewriting Batchbook. We are finishing up the first set of features to be released in the new BB2 product, so I want to give you all an update on where we stand.
First, I want to share with you a little of the philosophy behind the new Batchbook. As I have mentioned many times here on the blog, Batchbook is designed to help small businesses (like us! and you!) better keep up with the relationships that are most important to us: the ones we have with our existing customers. Seems like an obvious concept, but is actually counter to the traditional CRM model. Rather than focus our own sales efforts around the “funnel” management process of finding and converting unknowns, we focus our efforts around the relationships we have with those folks already familiar with our product and benefit from their efforts to help us spread the word on Batchbook. This has been extremely successful (and a lot of fun) for us, so the rewrite of Batchbook will reflect this customer friendly approach. With this release, we are introducing tools for Batchbook customers to more easily find and stay better connected with those folks already in your network who are eager to help you spread the word on your product or service.
But before we get too detailed on what is coming, a few important things to point out about the transition from the existing Batchbook to the new version:
- We will begin introducing the new Batchbook at the end next month. We will start migrating accounts shortly thereafter, and it may take up to several months for all existing accounts to be migrated.
- The initial release will contain those features used by the greatest number of account holders. We will continue developing the additional features and releasing them in the new Batchbook as they are available.
- We will prioritize the order in which existing accounts are migrated to the new design based on the feature set currently being utilized by that account.
- You will be notified directly and will be able to preview the new Batchbook before you are migrated, though you will not be able to switch back and forth between the old and new systems.
- We will be maintaining and supporting the old Batchbook accounts until all have been migrated.
- If you are using the Batchbook API, you will be given early access to the new API. We will be contacting those accounts in the next few weeks. If you do not hear from us, please write in to support@batchblue.com to let us know you need the access.
Please let me know if you have any questions on the migration process and schedule. We will keep you updated on the rollout of the new Batchbook and the release of features on the new system.
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For this customer story, I caught up with Chris Johnson and Jason Moore, the team behind Simplifilm. They take a unique approach to making product videos, and their results speak for themselves.
What does Simplifilm do?
We create narrative, motion graphic videos that artfully tell product stories.
How did you get started?
Jason: When a mommy and a daddy love each other very much… (kidding). I’ve been doing motion graphics video for about 13 years, and graphic design for even longer than that. Chris and I began doing odd jobs here and there in 2008, and one particular job called for an animated video. Simple by our present standards, it opened the door to a couple of other video opportunities. Our partnership went to the next level when Chris saw a bad demo for a product he loved, and when he called them on it, they hired us to make something great. We’ve been booked solid from that time on.
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Rather than sermonize to you all on the many ways that your CRM product, mobile device, social media networks, cloud applications, productivity tools and automation services can help you build better relationships with your customers, I spent my “work time” yesterday touching base with a very small group of people who have had a profound impact on me and my success this past year. I wanted to make sure they know how much I appreciate all they have done for me and for BatchBlue and how excited I am for what we have coming in 2012.
Because that is my resolution. To stay better connected with the people who matter most and make sure they know how important they are. I have many more people to reach, and many more thank yous to give. One at a time so that they each know I am talking to them and I mean what I say.
So sorry, no checklist to plug-and-play better customer relationships. But if you are of the “great relationships are built one conversation at a time” ilk like me, I have a good Book to recommend.
